Job Summary: The Customer Service Specialist is responsible for providing support to patients, members, and providers by answering phone calls, scheduling appointments, and triaging calls as necessary. They may also conduct pre-certifications to ensure coverage for medical care. Utilizing data and technology, they act as a liaison to deliver a high-value, personalized experience.

Job Responsibilities:

• Answer phone calls and schedule patient appointments.
• Triage phone calls as needed.
• Conduct pre-certifications to verify coverage for appointments and medical care.
• Ensure a high-value and personalized experience for patients and members.

Required Qualifications:

• 1-3 years of customer service experience.
• High School Diploma or equivalent.

Preferred Qualifications:

• None specified.

Additional Information:

• Pay range: $21.00 - $29.00 hourly.
• Compensation may include benefits such as stipends (for clinical traveler roles), medical, dental, vision, 401K, and other applicable incentives.