Job Summary

The Customer Service Specialist provides support to patients, members, and providers by answering phone calls, scheduling appointments, and triaging calls as necessary. They may also conduct pre-certification to ensure coverage for medical care and appointments. Utilizing data and technology, they act as a liaison to deliver a personalized and high-value experience.

Job Responsibilities

• Answer phone calls and schedule patient appointments.
• Triage phone calls as needed.
• Conduct pre-certification for appointments and medical care.
• Ensure a high-value and personalized experience for patients and members.

Required Qualifications

• 1–3 years of customer service experience.
• High School Diploma or equivalent.

Preferred Qualifications

• None specified.

Additional Information

• Pay range: $21.00–$29.00 hourly.
• Benefits may include stipends (for clinical traveler roles), medical, dental, vision, 401K, and other applicable incentives.