Job Summary:

• The Scheduling Specialist ensures timely care for participants by coordinating appointments and maintaining accurate team member availability.
• Responsibilities include scheduling, handling cancellations and rescheduling, responding to participant needs, conducting reminder calls, and performing administrative tasks.
• This is a fully on-site role requiring collaboration with colleagues and stakeholders to uphold WelbeHealth values and mission.

Key Responsibilities:

• Coordinate participant appointments, resolve scheduling conflicts, and communicate with stakeholders.
• Manage cancellations and rescheduling requests, ensuring timely updates to all parties.
• Respond to incoming calls, emails, and in-person requests, adhering to documentation standards.
• Maintain and update team member availability in scheduling systems.
• Conduct appointment confirmations and reminders, updating schedules as needed.
• Continuously improve scheduling processes and recommend enhancements.
• Provide guidance to staff on scheduling procedures.
• Troubleshoot and resolve basic issues, escalating to management when necessary.
• Complete required documentation, training, and occupational health screenings in a timely manner.
• Protect privacy and confidentiality of participant and company information.
• Adhere to WelbeHealth policies and participate in quality improvement activities.
• Perform other duties as assigned.

Required Qualifications:

• High school diploma or GED.
• Minimum one year of healthcare experience.
• Proficiency in data entry and experience with multiple software platforms, including at least one year working with an Electronic Medical Record (EMR).
• Strong customer service orientation, especially in telephone and written communication.
• Problem-solving skills and persistence in overcoming challenges.
• Excellent organizational and communication skills.
• Ability to work independently and prioritize in a fast-paced environment.
• Experience working with diverse populations.
• Commitment to supporting vulnerable seniors.

Preferred Qualifications:

• Experience in a PACE (Program of All-Inclusive Care for the Elderly) setting.

Additional Information:

• Must be willing to work a varied schedule, including evenings, nights, and weekends.
• Flexibility to adapt to evolving business needs.