Lead configuration efforts for new interfaces and enhancements to existing interfaces for Epic applications and ancillary systems.
Troubleshoot technical problems and analyze solutions for efficient program/application operations in Cloverleaf and Epic Bridges.
Monitor and maintain a complex interface environment, ensuring functional and technical system balance.
Act as a consultant for integration solutions and architecture.
Coordinate solutions and planning with IT teams, application analysts, and operational areas to resolve workflow impacts.
Direct and plan workflow/dataflow sessions, managing requirements changes with senior business sponsors.
Provide occasional training for end users on Bridges tools.
Collaborate with teams, departments, clinicians, staff, IT groups, and vendors to define needs and facilitate solutions.
Estimate work effort and resource requirements for Statements of Work (SOWs).
Manage medium-to-complex Epic and support integration issues, including critical support/enhancements in HFHS HELIOS systems.
Perform maintenance, incident resolution, testing activities, and assist teammates.
Work closely with ancillary departments, HELIOS application analysts, operations, Epic, vendors, and IT groups to resolve interface production support issues.
Supervise and mentor 1-2 Interface Analysts, providing leadership and coaching.
Required Qualifications
7 years of applicable work experience required; 5 years in a healthcare setting preferred.
Strong technical expertise in software engineering approaches, including design, build, test, debugging, and ongoing technical support.
Proficiency in healthcare industry standard messaging formats (e.g., HL7, XML, ANSI x12).
Experience with the System Development Life Cycle (SDLC).
Current certification in Epic Bridges (must attain within 6 months if not certified at hire).
Certification in Cloverleaf interface engine (version 20.1 or higher; must attain within 6 months if not certified at hire).
Experience with at least two major system implementations.
Excellent communication and interpersonal skills.
Working knowledge of medical terminology.
Preferred Qualifications
Bachelor’s degree in Information Systems or related field required (or 5 years of additional full-time experience in lieu of degree).
Demonstrated customer service skills, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Self-directed, flexible, and committed to team concepts.
Open to new learning experiences and accepting of diversity.
