Job Summary:
To provide patient care and excellent customer service in the Texas Children’s healthcare setting. To assist in the coordination of flow and provider schedules to effectively manage patient care.

Job Responsibilities:
-Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
-Responds to customer questions with prompt information and service related to appointment status, wait time, or unanticipated problems.
-Communicates with patients, staff, and providers regarding patient arrivals, delays, and clinic processes.
-Proactively approaches dissatisfied customers and implements customer service recovery measures.
-Identifies prolonged wait times for patients in the waiting room and reports to the clinic manager.
-Participate in meetings to assist in planning optimal patient flow for each session or day.
-Attends staff meetings or signs attendance records and attends mandatory training and development activities as required.
-Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Required Skills & Experience:
-Two (2) years of related experience.
-Knowledge of nursing and medical assistant patient care tasks.
-Knowledge of managed care processes, appointment scheduling, and medical terminology.
-Ability to operate a personal computer and basic patientcare or office equipment.
-Ability to demonstrate strong interpersonal and verbal communication skills.
-Ability to demonstrate good time management skills.
-Ability to demonstrate quick decision making skills and self initiated work behaviors.

Preferred Skills & Experience:
-Bilingual skills in Spanish and English.
-Experience in a healthcare setting or customer service focused industry.
-Experience in outpatient clinic operations.
-Clinical experience in reproductive health or fertility care.

Required Education:
-High School Diploma.
OR
-GED.

Preferred Education:
-College degree.

Required Certifications & Licensure:
-CCMA - Certified Clinical Medical Assistant (National Healthcare Association).
-CMA AAM - Certified Medical Assistant (American Association of Medical Assistants).
-CMA C - Clinical Medical Assistant Certification (American Medical Certification Association).
-EMT - Emergency Medical Technician (Texas Department of State Health Services).
-EMT A - Advanced EMT (Texas Department of State Health Services).
-EMT B - Emergency Medical Technician Basic (Texas Department of State Health Services).
-EMT I - Emergency Medical Technician Intermediate (Texas Department of State Health Services).
-EMT P - Emergency Medical Technician Paramedic (Texas Department of State Health Services).
-LIC PAR - Licensed Paramedic (Texas Department of State Health Services).
-NCMA - National Certified Medical Assistant (National Center for Competency Testing).
-NRCMA - National Registered Certified Medical Assistant (National Association of Health Professionals).
-RMA AAH (American Allied Health).
-RMA AAMP (American Association of Medical Personnel).
-RMA AMT (American Medical Technologist).
-RMA ARMA (American Registry of Medical Assistants).

Preferred Certifications & Licensure:
-N/A

Required- High School Diploma or GED
REQUIRED- 2 years of related experience
ONE of the Certifications or Registrations listed below:
CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
EMT - Emergency Medical Techn Texas Department of State Health Services Or
EMT-A - Advanced EMT Texas Department of State Health Services Or
EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or
EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or
EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
NCMA - National Cert Med Assistant National Center for Competency Testing Or
NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
RMA - Registered Medical Assistant
American Association of Medical Personnel,
American Allied Health, American Medical
Technologists, or American Registry of Medical
Assistants

This is the pay range that RightSourcing (a part of Magnit) reasonably expects to pay someone for this position, however, as a supplier your expected pay range may vary and/or include certain benefits like: Stipends (for clinical traveler workers only), Medical, Dental, Vision, 401K [include any compulsory benefits such as commissions, incentive bonuses, etc. if applicable].(USD)18Hrly-(USD)26Hrly