| • Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally |
| sensitive manner. |
| • Responds to customer questions with prompt information and/or service related to appointment status, wait time, or |
| unanticipated problems. |
| • Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes. |
| • Proactively approaches dissatisfied customers and implements customer service recovery measures. |
| • Identifies prolonged wait times for patients in waiting room and reports to clinic manager. |
| • Obtains translation services as needed for customers. |
| • Participates in clinic meetings to assist in planning optimal patient flow for session/day. |
| • Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and |
| development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback. |
| • Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities. |
Looking for hard working Medical Assistant to help with back office tasks like completion of paperwork for durable medical equipment, med refills, and prior authorizations. Potential to help support providers during EMG procedures, as needed
day shift, 8-4:30/5
Medical Assistant Certification
| • Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related |
| medical terminology and customer service concepts. |
| • The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate |
| interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide |
| excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is |
| necessary. Bilingual in Spanish/English a preferred |
Required- High School Diploma or GED REQUIRED- 2 years of related experience ONE of the Certifications or Registrations listed below: CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or EMT - Emergency Medical Techn Texas Department of State Health Services Or EMT-A - Advanced EMT Texas Department of State Health Services Or EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or LIC PAR - Lic-Paramedic Texas Department of State Health Services Or NCMA - National Cert Med Assistant National Center for Competency Testing Or NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or RMA - Registered Medical Assistant American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
