Job Summary: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. For Hoag Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist. Job Responsibilities: Required Skills & Experience: -One (1) – three (3) years of customer service experience. Preferred Skills & Experience: -N/A Required Education: -High School Diploma or equivalent. Preferred Education: -N/A Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A